#5 How to Achieve Excellence in Human Resources with Cheryl Jekiel

Enterprise Excellence Podcast with Brad Jeavons

• 34 min

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Introduction It is a great pleasure to have Cheryl Jekiel on the show. Cheryl is the founder of the Lean Leadership Centre. Cheryl has developed throughout her career an expertise in developing cultures of excellence. Cheryl is the author of “Lean Human Resources: Redesigning HR Practices for a Culture of Continuous Improvement. The second edition of this book has just been released. Summary The passion that Cheryl shows in wanting to realise the potential of every employee within an organisation in this episode is truly infectious. Her absolute respect for every human, and her drive in wanting to develop communication and people skills for those in supervisory or leadership positions is encouraging for us all. Quotes 06:31 And what I know to be true is that the big value of lean is optimizing the contribution of the teams that if you had each and every team member optimized, they could create value that you can barely imagine like it's off the chart exponentially. 09:17 So lean drives engagement and engagement drives cash. So that's the deal. So that's why that's what the topic of lean HR is about. 10:24 The bell curve completely flies in the face of what we know to be true about humans, saying you know, you're all in the middle of the bell curve does not bring out their passion and their spark and optimal contributions. 11:02 Yeah, because the truth is, every single human is capable of things that we don't begin to tap into. It's really on the issue of the way the work is structured and how we work with people to pull out all that genius. They're loaded with it by nature. They're loaded with ideas and skills and abilities that we could tap into the idea that we make them average. It's just not reality. They're not mostly average. They have different ways they could use what they're good at to contribute. 15:57;16 So you get in the water and you make some changes. You have some experiences, and you're progressing, and you're progressing More importantly, but just remember, it could take years before it feels like you moved at all, but you are moving. You just need to let those experiences happen and culminate, and keep at it, don't give up and just be aware of every piece of these experiences adds up together. 26:33 Certainly take ownership that most employees will do quite well. If the leader leads effectively like sets expectations, make sure trainings done effectively and coaches mentors gives effective feedback and uses positive reinforcement, the most powerful of all 30:02 If you want to talk about respect for people, make sure that what you ask of a person to do in their job like supervise people, that they've been given sufficient training to do that work. That's not respect to say somehow you're in charge of 40 people and how to coach them and develop them when I've given you almost nothing to go on. Cheryl can be contacted via these forums: <a href="https://leanleadershipcenter.com/" rel="nofollow">https://leanleadershipcenter.com</a> Cheryl said to subscribe, but that you don't have to stay on the mailing list. Cheryl distributes a lot of content. She turns a great deal of her work with clients into content and distributes it. Her book has a huge landing page of all kinds of free resources. Email: <a href="mailto:cheryl@leanleadershipcenter.com" rel="nofollow">cheryl@leanleadershipcenter.com</a>      You can also just send Cheryl an email. She is always interested in both things you want to share that you think your organizations are doing well, as well as anything she can do to hook you up to others in the field.  Key To learn more about what we do, visit <a href="https://www.enterpriseexcellenceacademy.com/" rel="nofollow">www.enterpriseexcellenceacademy.com</a>. Thanks for your time, and thanks for helping to create a better future.