#39 How to engage and support the front line in continuous improvement, with Jim Glover.

Enterprise Excellence Podcast with Brad Jeavons

• 37 min

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Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy. Introduction Jim Glover, Shingo Award Winner and Group Continuous Improvement Manager  has been involved in Enterprise Excellence for over 30 years, coaching and leading organisations to Shingo prizes. Jim's team focuses on building a stable platform to support everyday continuous improvement.  Summary The three steps for achieving a continuous improvement culture.  <ol> <li>Daily visual management system. Visual information and systems that people have to tap into and interact with to make better decisions. </li> <li>Problem-solving on root cause at all levels. Identify waste and problems and root cause to find the systemic reason for the occurrence of the waste, gaps, loss.</li> <li>Creating standardised work.</li> </ol> If you're looking through the lens of standardised processes, the waste will jump out. Allow the employee to find the waste and to learn how to improve their work. Inflate your employees and their ability for them to buy-in to their work every day. This culture for continuous improvement is Jim's ideal. Jim’s LinkedIn Profile: <a href="https://www.linkedin.com/in/jim-glover-b2387169" rel="nofollow">linkedin.com/in/jim-glover-b2387169</a> Email: Elija7@bigpond.net.auKey Takeaways 1. Recognise the power of learning by doing at the front line where value is created.    It doesn't matter if your front line is a sales team, finance team in an office, software development or warehouse team; the same applies. Spending time where value for customers is created and learning by doing with the front line team is extremely powerful. Jim gave some great insights on how to go about this; making it visual, understanding the root cause, standardising work and coaching and practising with the team as frequently as possible focused on a challenging goal. 2. Learning from inspirational sporting coaches and applying the same principles to business: challenging goal, helping each player, teamwork, culture.  The second key takeaway for me was the conversation with Jim on the quality of some of our sporting coaches, both in the big leagues and also weekend sport with our children. The skills these coaches have built to focus their team on the challenging goal motivate them towards this. Learn by observing where the sport is being played and helping each player reach their potential to help the team ultimately—leading culture and behaviour both good and bad to sustain and improve teamwork. It is awe-inspiring; there is so much we can learn from these coaches that would help us in our organisations. Quotes 04:20min  I suppose in many matters, Toyota saved my life or saved my career. They were the ones that were, in fact, they were brutal. They were insistent about continuous improvement and standard work, and those basic fundamentals of stability were just drummed into everybody who provided parts to them. So I learned so much. They simply dragged me through Just in Time, TPS, to always standardise and always improve, to banish waste, understand what it is.  Links Brad is proud to support many Australian businesses. You can find him on <a href="https://www.linkedin.com/in/bradjeavons/" rel="nofollow">LinkedIn here</a>. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email <a href="mailto:bjeavons@iqi.com.au" rel="nofollow">bjeavons@iqi.com.au.</a> Our website, with a full article is<a href="http://www.bradjeavons.com/podcast" rel="nofollow"> www.bradjeavons.com/podcast </a> To learn more about what we do, visit <a href="https://www.enterpriseexcellenceacademy.com/" rel="nofollow">www.enterpriseexcellenceacademy.com</a>. Thanks for your time, and thanks for helping to create a better future.