#46 How HR can coach and develop employees with the people value stream, with Peter Hines.

Enterprise Excellence Podcast with Brad Jeavons

• 40 min

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Welcome to episode 46 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Peter Hines back on the show with us today. Peter rightfully was our first ever guest on the Podcast. Peter has dedicated his career to researching and writing on how organisations do and can achieve sustainable journeys of excellence. Peter has recently been working on what he calls the People Value Stream. Todays episode is focused on this new area of work and I am looking forward to learning more. Let’s get into the episode. Peter thank you for joining us again today.   Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy. Two Minute Tip   It's the same idea that many years ago, Lean developed, which was to pin an order on your back and walk yourself through the ordering system. In the people value stream, it would be to pin a career on your back and walk your way through the system. For instance, pretend you're a new recruit. Walk the stream of being employed and arriving for the first day. See how easy it is and how you are welcomed and see whether the systems are actually in place. Peter supposes this could be taking a moment of truth. So when you come in the door, this happens, and that happens, but does it just work? Or does it not work? So think about the flow. Think about the new employee or graduate coming in. What are they going to face? That will help you to think about the employee journeys. Key Takeaways   There were two key takeaways for me from these two episodes:  1.     The power of focusing on the people value stream, the employee journey.  2.     The foundation of mental and physical wellness.  Employees are critical to an organisations success. We focus so heavily on improving the value stream for the products and services we make but often the journey for the employees making them is broken, lacks flow, delivers low value. Peters approach with the people value stream gets an organisation cross functionally working together to make this important journey visible, identify challenges, breaks in flow and potential experience improvement areas. Enhance your employees journey and they will enhance your customers.  The second key takeaway for me is the foundation physical and mental wellness plays for an employees journey which is so similar to the importance of quality and safety for an operational excellence journey. By improving the systems and culture to create a foundation of physical and mental safety a platform is created to build and improve the rest of an employees journey. Quotes   12:06min So one is thinking about people coming new into the organisation. And, you know, the sort of Generation X and Zed and you know, millennials, is their expectations from a job are quite different from perhaps people in their sort of 40s or 50s, or whatever. They're expecting much more sort of instant gratification. They're expecting a much more fun environment, they're expecting a sort of blend of work and social. Links Peter Hines LinkedIn: <a href="https://www.linkedin.com/in/peter-hines-16669bb1" rel="nofollow">linkedin.com/in/peter-hines-16669bb1</a> People Value Stream Website: <a href="https://www.peoplevaluestream.com/" rel="nofollow">www.peoplevaluestream.com</a> Brad is proud to support many Australian businesses. You can find him on <a href="https://www.linkedin.com/in/bradjeavons/" rel="nofollow">LinkedIn here</a>. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email <a href="mailto:bjeavons@iqi.com.au" rel="nofollow">bjeavons@iqi.com.au.</a> Our To learn more about what we do, visit <a href="https://www.enterpriseexcellenceacademy.com/" rel="nofollow">www.enterpriseexcellenceacademy.com</a>. Thanks for your time, and thanks for helping to create a better future.